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1. General information

1.1 All supplied materials and services are provided solely on the basis of a contract concluded between the Seller (the provider) and the Purchaser (the order party).

1.2 In relation to fluctuations in the prices of raw materials and with consideration to greater distances of production, the Seller (the provider) has the right to amend the prices of materials and delivery conditions. The Seller (the provider) shall inform the Purchaser (the order party) of all changes within 30 days.

1.3 Considering the special character of production, price adjustments upwards or downwards may not exceed 15%.

1.4 The production company and head office of ADIANA are located in Hong Kong. The company has official company representation and stock supplies in the Czech Republic in Prague, in the Russian Federation in Moscow, and in the Republic of Kazakhstan in Almata.

1.5 When issuing a purchase order, the specifics of stock supply need to be taken into account, in particular: all existing assortment of goods and goods on order can be ordered from the head office in Hong Kong. The assortment in stock supplies of official representatives in the Czech Republic in Prague, in the Russian Federation in Moscow, and in the Republic of Kazakhstan in Almata need to be clarified on site.

2. Delivery terms

2.1 There are three types of delivery:

2.1.1 Provided the goods are in stock at the nearest foreign representative, it is possible to receive them within 5 – 7 business days as of executing the advanced payment.

2.1.2 Provided the official representative does not have the goods, delivery by air is possible from the main office in Hong Kong within 14 – 21 days of executing the advanced payment. Costs for delivery are paid separately.

2.1.3 Provided the official representative does not have the required goods, the goods are delivered from the main office (company) in Hong Kong by sea, railway or any other way other than by air transport, within 50 – 70 business days of executing the advanced payment. The cost of delivery is included in the price of the goods.

2.2 In the case that delivery terms confirmed in writing cannot be adhered to due to circumstances of force majeure, defects related to the functioning of transport, production, a lack of raw materials, strikes, the Seller is acquitted from the obligation concerning delivery for the entire duration of these obstacles.

2.3 Partial delivery is permitted. In such case, the Seller shall submit separate invoices for partial delivery. The invoiced amount shall be issued in accordance with the payment terms.

2.4 Delivery is conducted under contractual conditions to the stock of the Seller, or the stock of the Purchaser.

3. Prices

3.1 Prices for materials are stated in the Appendix to the Contract and are stated including value added tax.

3.2 In the case of need for additional packing material, costs are invoiced separately.

4. Payment

4.1 Payment deadlines and terms shall be specified in accordance with the Contract.

4.2 In the case a purchase was executed in accordance with sales conditions stated in paragraph 2.1.1, the payment shall be made in the amount of 100% of the value of the goods.

4.3 In the case a purchase was executed in accordance with sales conditions stated in paragraphs 2.1.2 and 2.1.3, the payment shall be made in the following stages: advanced payment in the amount of 70% of the total value of the goods in accordance with the Appendix to the Contract, 30% after delivering the goods to the Seller’s stock.

4.4 In the case that the financial situation of the Purchaser dramatically worsens after concluding the Contract, or such deterioration becomes known after the conclusion of the Contract, the Seller is entitled to demand advanced payment or the provision of a guarantee, or the Seller can terminate the Contract. In such cases the Seller is entitled to also withdraw from the Contract for an indefinite period.

5. Delayed payment

5.1 After the payment term (deadline) has elapsed and in the case of delayed payment the Purchaser shall pay interest or a fine, after the date of the anticipated payment, in the amount of up to 3% higher than the current interest rate.

5.2 Until the debt is fully paid out, the invoiced amount including interest, the Seller is not obligated to execute any deliveries concerning any current purchase order.

6. Warranty

6.1 Regardless of whether the goods are to be delivered directly to the Purchaser or Buyer, immediately upon receiving the goods the Purchaser is obligated to inspect and check the goods for their entirety and to make sure there are no defects. Otherwise, all warranties shall be invalid. A complaint concerning the quantity or quality of the goods shall be submitted by the Purchaser within 3 – 5 (days) of receiving the goods from the forwarding company.

6.2 If a defect is detected upon acceptance of the goods, the Purchaser is obligated to immediately inform the Seller of this fact. Likewise, in the case of hidden defects detected during processing, the Purchaser shall immediately inform the Seller of the circumstance. Complaints are accepted in written form or by means of electronic mail with an attached photograph of the defect.

6.3 Material delivered by the Seller is deemed as defective only if the Seller is informed of it in time. The Purchaser shall deliver the goods to the Seller’s stock for the purpose of eliminating the defect or exchanging the material, whereby, any costs related to returning the goods are covered by the Purchaser. After returning the material, the Seller is obligated to choose between eliminating the defect or exchanging the material. If the defect cannot be eliminated or the material cannot be exchanged, the Seller shall refund the value of the defective material. Defects, which are the reason for exchanging the material, are stated in the table “Criteria for the quality of goods” in the attachment to the Contract.

6.4 The Seller provides a warranty on these collections of ANLI dekoakryl: Classic, Luxe, Ligh, Stone, for a period of 1 year. During the warranty period the Seller conducts exchanges and repairs of dekoakryl in relation to fundamental defects that have been detected in the material. The warranty does not apply to products made from dekoakryl in the case of improper use and violation of maintenance conditions of dekoakryl products as recommended by the Seller.

6.5 The Seller provides a warranty on ANLI DeLuxe dekoakryl for a period of 2 years. During the warranty period the Seller conducts exchanges and repairs of dekoakryl in relation to fundamental defects that have been detected in the material. The warranty does not apply to products made from dekoakryl in the case of improper use and violation of maintenance conditions of dekoakryl products as recommended by the Seller. The “Manual for use and maintenance conditions for dekoakryl products” are a mandatory annex to the products.

7. Ownership rights and the transfer of risks

7.1 Ownership rights and risks are transferred to the Purchaser upon acceptance of dekoakryl from the forwarding agent or shipping company.

7.2 The Purchaser is obligated to accept the delivered goods (dekorakryl ANLI), after verifying the number of pieces, package and panel integrity.

7.3 Complaints due to incompleteness, defectiveness and/or incorrect assembly must be reported in the delivery note by the Purchaser in writing, in the form of a respective protocol and it must be confirmed by the shipping company upon unloading and accepting the goods. The Purchaser shall send ADIANA Interio the respective protocol on the aforementioned facts within 3 – 5 calendar days of obtaining dekoakryl.

8. Delivery terms

8.1 ADIANA Interio reserves the rights to select the shipping company and insurance provider, unless negotiated otherwise. Costs for transport and insurance of dekoakrl panels to the installation site are covered by the Purchaser.

8.2 In the case that the material is delivered by vehicle transport, it is necessary to use transport intended for forwarding such panel materials, such as glass. In the event of another form of transport, the Supplier reserves the rights to dishonour their warranty obligations.

9. Dispute resolution

9.1 All disputes, disagreements or requirements, incurred in relation to the delivery, sale of goods and arising from respective contracts (agreements) or incurred in relation to them, including those, which concern their performance, violation, termination or invalidity, shall be resolved pursuant to the plaintiff’s choice by one of the following arbitration courts: the Arbitration Court at the Chamber of Commerce of the Czech Republic or the Czech Agrarian Chamber in accordance with its rules of procedure by three judges, appointed in accordance with these rules of procedure, or the International Arbitration Court at the Chamber of Commerce and Industry of the Russian Federation in conformance to its rules of procedure.

9.2 Terms of the arbitration clause, stated in paragraph 9.1, must be compulsorily utilised in contractual texts (of contracts) on delivery, sale of goods.

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